• One customer is so angry that L.L. Bean changed its return policy, he's suing the company

    6 days ago - By Business Insider

    L.L. Bean just changed its return policy to cover items unconditionally for one year only. Previously, items could be brought in for a refund at any time during the lifetime of the product.
    A new lawsuit seeking class-action status accuses L.L. Bean of refusing to honor its warranty when it changed its policy.
    L.L. Bean confirmed to Business Insider that items bought before the change can be returned or exchanged, as long as the customer can produce a proof of purchase.
    L.L. Bean just changed its legendary return policy to cover one year only, and some customers are not happy. One is so...
    Read more ...

     

  • The iconic Philadelphia 'Love' statue that tourists are obsessed with just got a huge makeover

    The iconic Philadelphia 'Love' statue that tourists are obsessed with just got a huge makeover

    6 days ago - By Business Insider

    Over the years, people have become obsessed with gathering beneath the famous L-O-V-E sculpture that towers over tourists' and locals' heads in Philadelphia. Some see the six-foot-tall statue as an iconic symbol of the city. It's been the backdrop for countless politicians' photo ops, played host to skateboarding rebels cruising by, and today the place is a selfie-snappers destination, too.
    On Tuesday, the famous L-O-V-E sculpture was paraded around town before finally being re-installed in the 'Love Park,' more officially known as John F. Kennedy Plaza.
    The statue spent about a year away...
    Read more ...

     

  • L.L. Bean Sued For Ditching its Lifetime Return Policy

    L.L. Bean Sued For Ditching its Lifetime Return Policy

    6 days ago - By Fortune

    Last week, L.L. Bean announced plans to end its decades-old policy that let customers return products years after they had bought them. Now a Chicago man has sued the retailer for changing that policy.
    In his complaint, self-described L.L. Bean enthusiast Victor Bondi claims that L.L. Bean's lifetime return policy, which he says was advertised with 'no conditions" and "no end date," was key to the retailer's marketing for years. He argues that the warranty was a huge selling point for L.L. Bean products and that ending it harms customers, Bloomberg reports .
    Bondi hopes to gain...
    Read more ...

     

  • L.L. Bean just got sued by an angry customer for ditching its amazing returns policy

    6 days ago - By Fast Company

    Last week, I wrote about how had L.L. Bean abandoned its decades old “100% satisfaction guarantee” return policy, which allowed customers to return any product without a receipt, no matter how long ago it was purchased. This policy change was met with acceptance by some brand loyalists. But others were mad. How mad? Well, one customer just...
    Read more ...