• How this founder turned a hackathon project into a startup that's changing call centers

    27 days ago - By Chron

    Talkdesk
    Tiago Paiva won a Twilio hackathon in 2011 with his startup Talkdesk. Now, the company is one of the most recognizable names in the call center industry, with clients such as IBM, Peet's Coffee, Dropbox, and apparel store Zumiez.
    Paiva, who is originally from Portugal, moved the the US the week he won the hackathon.
    Paiva told Business Insider that he doesn't see AI or Google Duplex as a threat, because customers still prefer to talk to humans.
    Tiago Paiva never wanted to be in the business of call centers.
    But when he entered Twiliocon, a hackathon set up by cloud-based messaging...
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