• Are You Ready for the Future of Customer Service?

    2 monthes ago - By Business 2 Community

    Geralt / Pixabay
    Did you know that 32% of customers worldwide will quit doing business with a brand - even if they love it - because of just one bad experience? This statistic from a PwC survey is an eye-opener for any organization that interfaces with customers on a regular basis. But what constitutes a bad experience? Although the surface reasons may be broad, often the root cause is a failure to evolve the customer service solution.
    Digital disruption and shifting customer habits are impacting customer service on a micro and a macro level every day. In the blink of an eye, processes are...
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