• Delta Apologizes After Baggage Agent Calls Police on Black Woman. But Airlines Have Little Reason to Change

    2 monthes ago - By Fortune

    Delta Air Lines is apologizing for its customer service again, this time over a baggage agent who called the police on a black woman who asked to speak to a manager about damage to her suitcase at the Boston Logan International Airport. "I do feel like the situation was racial," the passenger, who did not want her full name listed in the story, told Yahoo News .
    Delta apologized, saying, "We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what transpired.”
    This is not Delta's first incident of this...
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