• Delta Apologizes After Baggage Agent Calls Police on Black Woman. But Airlines Have Little Reason to Change

    27 days ago - By Fortune

    Delta Air Lines is apologizing for its customer service again, this time over a baggage agent who called the police on a black woman who asked to speak to a manager about damage to her suitcase at the Boston Logan International Airport. "I do feel like the situation was racial," the passenger, who did not want her full name listed in the story, told Yahoo News .
    Delta apologized, saying, "We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what transpired.”
    This is not Delta's first incident of this...
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  • Why Airlines Like Jet Blue, United, and Delta Are Suddenly Hiking Their Baggage Fees

    27 days ago - By Fortune

    You should pad your budget for your next vacation: Your air travel is likely to be a bit more expensive.
    Delta dal said yesterday it has raised its baggage fees on domestic flights from $25 to $30 for the first bag and from $35 to $40 for the second. It's following in the footsteps of JetBlue jblu
    , United Airlines ual
    , Air Canada and West Jet , which all raised their baggage fees by $5 in the past month.
    American Airlines aal has not yet announced any such baggage fee increases, but industry observers expect it's just a matter of time. Southwest Airlines luv remains the only major U.S...
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