• 3 Obvious and Non Obvious Signs Customer Product Usage is Slipping

    2 monthes ago - By Business 2 Community

    As a customer success manager , your goal is to help your customer accounts change their behaviors by using your product(s) to drive positives outcomes and ROI throughout their entire journey with your company. Tracking and measuring product usage is one key method customer success professionals use to determine success and risk along a customer lifecycle. Though it's important to realize not to just focus on product usage alone. When it comes to determining the health of a customer account, product usage is one key leading indicator. In this blog post, we will also discuss 3 other non...
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