• Why this restaurateur believes in “foolishly spending” 5% of their budget

    2 monthes ago - By Fast Company

    The Make It Nice co-owner shares why this philosophy allows them to provide exceptional customer service, and bring a substantial return on investment.
    Years ago, a family of four from Spain spent the last night of their New York City vacation with us at Eleven Madison Park, at the height of the holiday season. It was a pretty typical winter night-you could see snow falling over the park from our massive dining room windows. The children were freaking out, in the best way. It turns out, that was the first time they had ever seen snow. Their excitement inspired us. We asked ourselves-how...
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