• Microsoft is putting HoloLens to work with new Dynamics 365 applications

    2 monthes ago - By Tech Crunch

    Microsoft HoloLens mixed reality glasses have always been interesting technology, but it's never been clear how the company would move from novelty device to actual viable business use cases. Today, it made a move toward the latter, announcing a couple of applications designed to put the HoloLens to work in Dynamics 365, giving it a real business purpose.
    Dynamics 365 is Microsoft's one-stop shop for CRM and ERP , where a company can work on some of its key business software functions including field service in an integrated fashion. The company has been looking at for HoloLens to bring...
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  • Microsoft launches new AI applications for customer service and sales

    Microsoft launches new AI applications for customer service and sales

    2 monthes ago - By Tech Crunch

    Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It's no surprise then that it's also bringing ‘AI' to its highly profitable Dynamics 365 CRM products. A year ago, the company introduced its first Dynamics 365 AI solutions and today it's expanding this portfolio with the launch of three new products: Dynamics 365 AI for Sales, Customer Service and Market Insights.
    “Many people, when they talk about CRM, or ERP of old, they referred to them as systems of oppression, they captured data,” said Alysa...
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