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To Get the Right Customer Culture You Have to Be Obsessive!
2 monthes ago - By Business 2 Community
If you want to be one of the best at creating a consistently great customer experience you have to be obsessive about it. Think professional athletes, think sustainable weight loss, think the most customer-centric companies in the world like Amazon.
Too many companies today have their weaknesses in their customer culture exposed - some with devastating effects for their customers, employees, and shareholders. Consider what's happened in the banking sector, the retail sector, and the telecommunications industry.
The culture of companies towards customers is now exposed for what it is - both...
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