• 6 Steps Toward Developing a Customer Support Career Path

    15 days ago - By Business 2 Community

    As with any profession, a customer service job can grow in different directions , leading to many new opportunities. Agents may decide to continue with customer service as a career, while others may go into a more support-oriented role within customer service like quality assurance, training, technical support, or business analysis. Furthermore, some customer service agents might move in a leadership direction, others to different departments like product management or marketing.
    Another important factor is churn. Without a clear way for agents to progress their careers , they're more...
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