• No, L.L. Bean Doesn't Owe You Money (But Its Legendary Customer Service Can Teach You Plenty)

    10 monthes ago - By Forbes

    The press coverage of L.L. Bean's return policy change of heart has been of the “Just look what the world is coming to now!” variety. But for scrupulous L.L. Bean loyalists, the new, gently-trimmed policy at this company (which is often top-rated for customer service) is irrelevant.
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  • Three Key Features To Look For In A Customer Service Platform

    Three Key Features To Look For In A Customer Service Platform

    10 monthes ago - By Business 2 Community

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    When it comes to the right platform to serve customers, choices abound. Type “customer service management” or similar terms into your favorite search engine and standby for thousands of results to peruse.
    With so many options, it would seem challenging to find the right solution. But when you look closely, you'll find those thousands of solutions all have some of the same fundamental capabilities, like tracking customer names, contact information, and interactions and issues. These systems might also track what products and services their customers have. Of course, there are other...
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