• American Airlines Widens Divide Between Frequent Flyers and Occasional Passengers

    10 days ago - By Fortune

    American Airlines is making it a bit harder for stranded passengers to get to their destinations in a timely manner.
    The airline has reportedly enacted a new policy that discourages airport agents from rebooking stranded passengers in economy class on competing airlines when their flight is canceled or subject to a long delay.
    Weeks ago, though, agents were told to ensure elite-level members of the carrier's frequent-flyer program (along with those who booked a business or First Class ticket) made it to their destinations rapidly, even if that meant booking on a competitor, according to...
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