• Digital Trends and Technologies Transforming CX in Banking and Finance

    4 monthes ago - By Business 2 Community

    Geralt / Pixabay
    The financial services sector is in for a challenge. By 2020, it's estimated that digital natives will make up half of the world's population. These digital natives will not just comprise the new workforce, they will also define the new breed of customers for financial services companies.
    The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They grew up in a completely digital environment. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite...
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