• Facebook launches new tools for Group admins, including free customer service

    27 days ago - By Tech Crunch

    Facebook's Groups are one of the social network's most popular products, with more than 1.4 billion monthly users across tens of millions of active groups. Today, the company is rolling out a series of new features aimed at those who create and manage these groups, including customer support with answers and help provided by a real person, not a machine or automated responses. Admins are also getting a dedicated online education portal and more tools to manage their groups' posts.
    Unfortunately, the customer support service is not available to all groups at this time.
    Facebook instead is...
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  • Facebook Marketplace expands into home services

    Facebook Marketplace expands into home services

    27 days ago - By Tech Crunch

    Facebook is entering the home services market. Starting today, U.S. Facebook users browsing the Facebook Marketplace will be able to search thousands of home service professionals through a new feature that helps users locate top-rated and vetted professionals like house cleaners, plumbers, contractors, and others, as well as receive quotes.
    The services experience will show up on Facebook's Marketplace, but is populated with data from Facebook's partners on this effort: Handy, HomeAdvisor, and Porch.
    The company says the idea to launch a home services resource came about because people...
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