• Finding the right metrics for evaluating your bot

    2 monthes ago - By Venture Beat

    GUEST: Here's the good news for companies building AI-powered virtual agents for customer service: Research from Accenture suggests that 80 percent of support chats or calls can be resolved by bots that have “good design.” The bad news is, the definition of good design changes depending on your business case. Historically, many bot...
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